tag:breww.statuspage.io,2005:/historyBreww Ltd Status - Incident History2023-08-06T20:49:59+01:00Breww Ltdtag:breww.statuspage.io,2005:Incident/160112922023-02-03T00:13:40+00:002023-02-03T00:13:40+00:00Connectivity issue<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>00:13</var> GMT</small><br><strong>Resolved</strong> - The issue has been resolved. We're sorry for any inconvenience caused by this outage, and we will be speaking to the third-party provider responsible (DigitalOcean) to find out more about what went wrong and what can be done to prevent this from being a problem in the future.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>23:29</var> GMT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>Identified</strong> - We're aware of an issue affecting Breww at the moment. For more information, please see https://community.breww.com/t/connectivity-issue-2nd-3rd-feb-2023/2069</p>tag:breww.statuspage.io,2005:Incident/158021192023-01-09T10:00:00+00:002023-01-09T12:57:49+00:00Service outage<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>Resolved</strong> - We're really sorry, but there has been a service interruption today. The issue was caused by a third-party service provider that we rely on. We quickly identified the issue and moved our reliance on this service away from this service provider. Everything is now back to normal and Breww is fully functional again. You can see more on this on our community - https://community.breww.com/t/ongoing-connectivity-issue/1937</p>tag:breww.statuspage.io,2005:Incident/103678782022-06-21T07:30:00+01:002022-06-21T09:52:33+01:00Cloudflare issue causing downtime<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:30</var> BST</small><br><strong>Resolved</strong> - Due to an issue with the major internet services provider, Cloudflare, Breww was unavailable for approximate 45 minutes. You can see more information at https://community.breww.com/t/resolved-service-outage-21-june-2022/1317</p>tag:breww.statuspage.io,2005:Incident/72908952021-06-20T02:00:00+01:002021-06-20T13:21:39+01:00Service interruption<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>02:00</var> BST</small><br><strong>Resolved</strong> - Following an issue with automatic updates during the night the Breww system was unavailable first this morning. We're really sorry for any hassle this may have caused you and will put measures in place to reduce the chances of this happening again in the future.</p>tag:breww.statuspage.io,2005:Incident/66870372021-04-03T08:30:00+01:002021-04-06T14:09:37+01:00Intermitted issues with accessing the delivery page for orders<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>08:30</var> BST</small><br><strong>Resolved</strong> - The problem was resolved by 9:45am and a permanent fix put in place. We're really sorry for any inconvenience this may have caused you.</p>tag:breww.statuspage.io,2005:Incident/66870992021-03-31T14:30:00+01:002021-04-06T14:17:39+01:00Performance issue relating to adding products to orders<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>14:30</var> BST</small><br><strong>Resolved</strong> - The issue was resolved at 4:10pm. During this time adding products to orders was intermittently very slow. Some other pages were also slower than they should be as a knock-on effect during this period of degraded performance. There were a handful of occurrences where pages failed to load at all as they hit the maximum time limits. We're really sorry for any inconvenience this may have caused you and have put measures in place to reduce the chance of issues like this reoccurring.</p>tag:breww.statuspage.io,2005:Incident/62436622021-02-11T12:00:24+00:002021-02-11T12:00:24+00:00Issues with upstream storage provider<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>12:00</var> GMT</small><br><strong>Resolved</strong> - The upstream problem has been resolved by our partner, Digitalocean. We're going to migrate away from using their services for file storage in the future to avoid outages like this. We're sorry for the problems this caused.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>11:04</var> GMT</small><br><strong>Identified</strong> - Our provider has publicly acknowledged the issue on https://status.digitalocean.com and we're working on moving to another provider ASAP as a contingency plan.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>10:47</var> GMT</small><br><strong>Investigating</strong> - We're investigating an issue with delivery label printing which is caused by an upstream provider (Digitalocean Spaces). We're talking to them now about the fix and will look to migrate away from our reliance on them in the future.</p>tag:breww.statuspage.io,2005:Incident/59273882021-01-01T13:40:30+00:002021-01-01T13:40:30+00:00Essential maintenance<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>13:40</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>11:40</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>11:35</var> GMT</small><br><strong>Scheduled</strong> - We'll be performing some important maintenance on our server infrastructure to ensure the best reliability and speed of the Breww platform. We don't anticipate any downtime but would class this as an "at-risk" period. Thanks for your understanding and happy new year!</p>tag:breww.statuspage.io,2005:Incident/45754682020-07-09T22:06:01+01:002020-07-09T22:06:01+01:00Upgrading underlying infrastructure (k8s)<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>22:06</var> BST</small><br><strong>Completed</strong> - The upgrade has been completed successfully.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>21:45</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>21:41</var> BST</small><br><strong>Scheduled</strong> - We're doing some important upgrades to our server infrastructure, including upgrading to the latest Kubernetes version. We don't anticipate any downtime although there may be some slower page-loads than usual, so we apologise for this. Thanks for helping us keep making Breww better :)</p>tag:breww.statuspage.io,2005:Incident/42790612020-06-04T19:35:30+01:002020-06-04T19:35:30+01:00Major update for new search feature<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>19:35</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>18:35</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>18:32</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:breww.statuspage.io,2005:Incident/39061562020-04-14T15:30:00+01:002020-04-18T09:33:23+01:00Service interuption<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>15:30</var> BST</small><br><strong>Resolved</strong> - We identified an issue with our cluster of database servers around 3:45pm which was resolved by approximately 4:00pm. The route cause has been identified and a fix put in place for future.</p>